At 28 States Co., we strive to provide high-quality products and excellent service. If you are not fully satisfied with your purchase, we are here to assist you with our refund and return policy.
1.1. We offer a 14-day return policy from the date of purchase for any unopened products that you are not satisfied with. You may return the product for a full refund or exchange, provided the product is in its original, unused condition.
1.2. To initiate a return or exchange, please contact our customer service team at info@28states.com with your order number and reason for return.
1.3. Shipping costs for returns are the responsibility of the customer, unless the product is defective or incorrect.
2.1. If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will offer a full refund or replacement for any items that are faulty or damaged during shipping.
2.2. To process your claim, please provide photographic evidence of the damage, along with your order number.
3.1. Once we receive your return, we will inspect the product and notify you of the status of your refund.
3.2. Refunds will be processed to the original payment method within 10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
4.1. We do not accept returns or offer refunds on opened or used products for hygiene and safety reasons.
4.2. Custom or personalized items are non-refundable.
If you have any questions or concerns about our refund policy or need assistance with a return, please reach out to our customer service team at:
Email: info@28states.com
We value your satisfaction and are here to ensure a smooth and positive shopping experience.
